At the Catholic Conference and Formation Center, we want to express our appreciation for your selection of the CCFC as the host site for your event. Please assist us in our effort to serve you better. By completing this evaluation of your recent visit, you will provide us with valuable information about our hospitality and will help us to improve our guests’ experience.

Rate 1 to 5: Very Dissatisfied=1, Very Satisfied=5.
Please select N/A if the question does not apply to your event.

PLANNING PHASE
How satisfied were you overall with our Guest Services staff during the Planning Phase?
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PRE-CONFERENCE PHASE
Did we contact you at the appropriate time for your event planning and returned your calls/e-mails in a timely manner?
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Did we understand your challenges and offer creative solutions?
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Were we flexible enough to accommodate changes to the program?
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If you attended a site-visit to the CCFC prior to your event, how would you rate your experience?
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CONFERENCE PHASE
These questions pertain to the event itself; everything from start to finish of the event.
FACILITIES
How neat and clean were our buildings and outdoor spaces upon your arrival?
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How would you rate ease of navigation and signage at the CCFC?
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CCFC STAFF
Did we project a positive and professional image?
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How well did we address your questions and concerns?
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Were we courteous and attentive?
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FOOD SERVICE
Were meals served on time?
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Was the quantity of food appropriate?
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Was the quality of food appropriate?
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How well did we accommodate the dietary needs of your group?
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Cleanliness of Dining Hall
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How would you rate the flow, signage, and guidance for meal times?
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ACCOMMODATIONS
Were the houses clean and neat?
N/A12345
Cleanliness of the restrooms
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How well did we address any maintenance issues?
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MEETING SPACE
Cleanliness/condition of meeting space
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Comfortable meeting environment (lighting, temperature, noise, etc.)
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How would rate your satisfaction of our set up for your meeting space(s)?
N/A12345
If we provided Food & Beverage Services in your meeting space(s), how would you rate our service?
N/A12345

OVERALL EXPERIENCE
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Please share anything else you would like to tell us (specific comments and suggestions are appreciated, also if in your opinion there are any staff members or department you would like to recognize for outstanding service?).
Comments and suggestions

Thank you for sharing your thoughts.

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