Guest Feedback Here at the Catholic Conference and Formation Center, we want to express our appreciation for your selection of the CCFC as the host site for your event. Please assist us in our effort to serve you better. By completing this evaluation of your recent visit, you will provide us with valuable information about our hospitality and will help us to improve our guests' experience. Rate 1 to 5: Very Dissatisfied=1, Very Satisfied=5. Please select N/A if the question does not apply to your event. PLANNING PHASE How satisfied were you overall with our Guest Services staff during the Planning Phase? 12345 PRE-CONFERENCE PHASE Did we contact you at the appropriate time for your event planning and returned your calls/e-mails in a timely manner? 12345 Did we understand your challenges and offer creative solutions? 12345 Were we flexible enough to accommodate changes to the program? 12345 If you attended a site-visit to the CCFC prior to your event, how would you rate your experience? 12345 CONFERENCE PHASE These questions pertain to the event itself; everything from start to finish of the event. FACILITIES How neat and clean were our buildings and outdoor spaces upon your arrival? 12345 How would you rate ease of navigation and signage at the CCFC? 12345 CCFC STAFF Did we project a positive and professional image? 12345 How well did we address your questions and concerns? 12345 Were we courteous and attentive? 12345 FOOD SERVICE Were meals served on time? N/A12345 Was the quantity of food appropriate? N/A12345 Was the quality of food appropriate? N/A12345 How well did we accommodate the dietary needs of your group? N/A12345 Cleanliness of Dining Hall N/A12345 How would you rate the flow, signage, and guidance for meal times? N/A12345 ACCOMMODATIONS Were the houses clean and neat? N/A12345 Cleanliness of the restrooms N/A12345 How well did we address any maintenance issues? N/A12345 MEETING SPACE Cleanliness/condition of meeting space N/A12345 Comfortable meeting environment (lighting, temperature, noise, etc.) N/A12345 How would rate your satisfaction of our set up for your meeting space(s)? N/A12345 If we provided Food & Beverage Services in your meeting space(s), how would you rate our service? N/A12345 OVERALL EXPERIENCE 12345 Please share anything else you would like to tell us (specific comments and suggestions are appreciated, also if in your opinion there are any staff members or department you would like to recognize for outstanding service?). Comments and suggestions Thank you for sharing your thoughts.